Commission cites resident feedback documenting missed trash service, unsafe walking conditions, and poor communication following January snowstorm
WASHINGTON — Advisory Neighborhood Commission 1E (ANC 1E) today released the results of a community-wide survey documenting significant resident concerns with trash collection and snow removal services and adopted a formal resolution calling for immediate improvements.
Authored by Commissioner Brad Howard (1E01), the survey collected 55 responses from residents across Park View, Pleasant Plains, and the Howard University area and found deep dissatisfaction with the District’s response and recovery.
- Trash and recycling restoration received an average score of 2.06 out of 5, with 67% of respondents rating it dissatisfied or very dissatisfied.
- City communications received an average score of 1.77 out of 5, with 79% of respondents rating them 1 or 2 out of 5.
- 85% of respondents reported plowing pushed snow into sidewalks or corners, making walking conditions worse after the storm.
- Crosswalk and corner clearing received the lowest score of any service measured, at 1.36 out of 5, and 95% of respondents said the city should do more for vulnerable residents or were unaware of available assistance.
In response, ANC 1E unanimously adopted a resolution introduced by Chair Josh Jacobson (1E06) calling on the District to address prolonged service gaps, improve communication, ensure service equity, and provide a clear plan to prevent similar failures in future snow emergencies. The resolution requests a written response from the Department of Public Works and the Deputy Mayor for Operations and Infrastructure detailing route-rotation procedures, communication correction protocols, cleanup plans, and steps to prevent recurrence.
“This survey put real numbers behind what residents were dealing with for days and, in some cases, weeks,” said Commissioner Brad Howard (1E01), who authored the survey. “Trash went uncollected, sidewalks and crosswalks remained unsafe, and city communication often did not match the reality residents could see right outside their doors. Basic city services should not fail this badly.”
“Residents should not have to chase basic services after a snowstorm and wonder whether their block is simply being ignored,” said ANC 1E Chair Josh Jacobson (1E06), who introduced the resolution. “This resolution makes clear that our community expects answers, accountability, and a concrete plan to make sure these failures are not repeated.”
ANC 1E will continue to press for a formal response from the District, monitor follow-through, and advocate for the service improvements residents said clearly are needed.
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About ANC 1E:
Advisory Neighborhood Commission 1E represents Park View, Pleasant Plains, and the Howard University area. Commissioners are elected to advise the District government on issues affecting their neighborhoods, including public safety, transportation, planning, zoning, sanitation, and other city services. ANC meetings are open to the public, and residents are encouraged to participate in shaping the future of their community.
About Advisory Neighborhood Commissions:
Advisory Neighborhood Commissions are nonpartisan, locally elected bodies in Washington, D.C. that represent neighborhood interests before the District government. While ANCs do not pass laws, District agencies are required to give their views great weight on a wide range of decisions affecting local communities.
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ANC 1E 